Terms & Conditions
Updated: September 2023
1: TERMS AND CONDITIONS OF SALE
We suggest that you read the following carefully before signing these Term & Conditions:
(a) “The Buyer” means the person, firm or company who accepts a quotation from the Seller for sale of the goods or whose order for the goods is accepted by the Seller.
(b) “The Seller” means Disc Makers Limited of Unit G6 Allen House, The Maltings, Sawbridgeworth, Herts. CM21 9JX. UK; and any wholly owned subsidiary company.
(c) “The Goods” means the goods and or materials, which the Seller is to supply and which are the subject of the Contract between the Seller and the Buyer.
(d) “The Purchase Order” means a document supplied to the Seller by the Buyer with a complete description of the product, invoice and delivery address details; delivery date required, product price, confirmed payment procedure. The Purchase Order MUST be signed by the Seller’s official representative
(e) “The Invoice” means a document supplied to Buyer by the Seller with a complete description of the product, invoice and delivery address details; Confirmation of agreed delivery date, product price, confirmed payment procedure.
(f) The Contract between the Seller and the Buyer shall be subject to these conditions which shall govern the said Contract to the exclusion of any other terms and conditions subject to which any quotation is accepted or purported to be accepted or any order is made or purported to be made by the Buyer.
(g) The Contract between the Seller and the Buyer does not affect the Buyers statutory rights
(h) No variations of these Conditions shall be binding unless agreed in writing by a Director of the Seller.
(i) Any typographical, clerical or other error or omission in any sales literature, quotation, list price, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller.
(j) The headings in these conditions are for convenience only and shall not effect their interpretation.
(k) If any provision of these conditions is held by a competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these conditions and the remainder of the provision in question shall not be affected thereby.
2. QUOTATIONS AND PRICE
(a) Unless previously withdrawn by the Seller, quotations are open for acceptance for the period stated therein or if no period shall be stated therein
a) Discs within one month from the date thereof.
b) USB Drives 3 days from the date thereof
(b) All prices specified in quotations are subject to variation by the Seller without prior notice after the date specified in the quotation document to the Buyer.
(c) Quotations are subject to confirmation (The Invoice) by the Seller upon receipt of the Buyers completed Purchase Order.
(d) All prices quoted or accepted are exclusive of VAT and in the contract price shall be such quoted or accepted price plus VAT at the appropriate rate.
(e) All prices unless otherwise stated are inclusive of all freight charges which calculated into the quoted unit price. Any additional freight / courier charges are charged to the Buyer at cost.
(f) Subsequent to the date of any quotation any changes in specification made by the Buyer that increases the cost of fulfilling the contract by the Seller for any reason whatsoever prior to the date of delivery shall be charged to the Buyers account.
(g) Notwithstanding that the price paid by the Buyer to the Seller includes the cost of USB Drives, Flash memory units, CD’s / DVD’s, Packaging labels and/or sleeves to be used in the production and promotional packaging of the goods as specified in the Invoice supplied by the Seller.
3. TERMS OF PAYMENT
USB Memory Drives
The Seller requires 100% of the total invoice (including vat) on the day the goods are shipped to the Buyer.
(a) Payment methods (3 options)
1) Credit / Debit Cards: A member of Disc Maker’s staff will contact you for your Credit/Debit card details.
2) There is no surcharge for payments made by all Debit Cards.
3) Cheque: Goods will only be released against cleared funds.
4) Bank Transfer: Funds should be received in full, prior to dispatch of the goods.
For payments in Euros, US Dollars and Australian Dollars – please call your Account Manager for
full bank account details.
a) Time shall not be of the essence for the purpose of delivery of Goods by the Seller unless stated as part of a contractual agreement (The Buyers Purchase Order and then agreed in writing on the Seller’s Invoice) between both parties. The Delivery lead-time quoted shall run from receipt of all parts (artwork design and data) at Disc Makers offices in Sawbridgeworth, and received before noon. Any changes by the Buyer to the job specification after receipt of all parts will incur delays in the quoted delivery date, and the Seller will not be subject to any penalty due to any delay in the delivery of the goods.
b) The Seller will not be held responsible for any delay in achieving the quoted delivery date, if final payment has not been made and received by the Seller when goods are ready to be dispatched. Thereafter, any additional delivery charges (e.g. special courier) to achieve the quoted delivery date will be chargeable to the Buyer.
c) Subject to the provisions of paragraph (a) above
I. Where contracts provide for a single delivery without specifying date goods shall be delivered and accepted as soon as available for delivery.
II. Where contracts provide for deferred delivery without specifying a date or dates for such deferred deliveries, delivery shall be made and accepted within one month of the specified first delivery date.
III. In the event of failure by the Buyer to accept any delivery, that delivery shall be deemed to have occurred and any storage or other costs incurred (re-delivery charges) by the Seller as a result of the Buyer’s failure shall be paid in full before re-delivery is made.
IV. Where any subsequent delivery deviation is made from these terms at the request of the Buyer any additional costs incurred by the Seller as a result thereof shall be paid by the Buyer.
V. Every effort shall be made by the Seller to affect delivery in accordance with these terms and conditions but the Seller will not be liable for any loss or damage arising due to delay on delivery however caused beyond the Sellers control.
VI. Contracts: Each delivery shall constitute a separate contract, which shall be subject to these terms, and conditions and any failure or defect in any one delivery shall not entitle the Buyer to repudiate the contract as to the remaining deliveries.
The Buyer shall inspect the goods forthwith upon delivery or deemed delivery as specified in clause 4(c) (iii) and shall within three days of such delivery notify the Seller in writing of any matter or thing by reason whereof the Buyer alleges that the goods are not in accordance with the contract. The return of any goods will not be accepted unless the Seller or its authorised representative (Director) shall first have had the opportunity of considering the Buyer’s reasons for returning the goods and to accept the return thereof.
6. RETURNS, REFUNDS, BILLING POLICY and RIGHTS OF CANCELLATION
6.1 Returns and Refund policy
Disc Makers Ltd * (see note below), guarantee that your order will be branded exactly as you approved it; otherwise we’ll refund your order in full or reprint your order free of charge – your choice!
No order accepted by the Seller can be cancelled without the Seller’s consent in writing (or by e-mail or letter) and under no circumstances can the Seller allow cancellation of orders for goods made to the Buyer’s design and data requirements.
You shall have the right to cancel an order only in the following circumstances:-
6.2.1 The Seller fails to deliver the order on the agreed written delivery date but subject and not withstanding failure of an arranged courier service (e.g. DHL) not completing delivery on the agreed date.
6.2.2 The product has been tested by the Seller and is proved to be faulty or defective:
For the avoidance of doubt, save in respect of faulty or defective products, nothing in our Terms and Conditions shall give you rights of cancellation in regard to products, which, by their nature, have been personalised and made to your specification and approved by you.
Notice of wish to cancel must be made by email to [email protected] Cancellation by telephone is not accepted
6.3 Billing policy
Customers can pay by credit card (MasterCard or Visa) or debit card (MasterCard and Visa).
Your card will only be charged once all of your order is ready to be shipped.
No Card details are held on any of the Seller’s computers of in any paper filing system.
6.4 Damages or shortfall policy and procedure
Upon receipt of the goods, any damages or shortfall noticed must be reported immediately by telephone (0800 130 3366) and in writing (e-mail) to [email protected]. Notification by the Buyer is limited to 3 days after receipt of the goods.
NOTE: * Disc Makers Limited trading as Disc Makers, USB Makers.com and USB 4 Photographers
7. LIMITATION OF SELLER’S LIABILITY
Any express or implied statement, condition or warranty, statutory or otherwise, not stated herein is hereby excluded and deemed to be inconsistent herewith, and no responsibility is accepted by the Seller for any damage or loss arising directly or indirectly out of goods, supplied or for any damage or loss arising by reason of any failure of goods to comply with the specification or with statutory requirements whether attributable to Seller’s negligence or otherwise save to the extent that exclusion of liability is prohibited by law.
Subject to paragraph 5 and 6 the Seller’s liability for any loss and or damage whether direct or indirect consequential or howsoever caused shall be limited, at the Seller’s discretion, to:
• Replacement of the goods supplied or
• Return of the purchase price and or the price paid for services
• The re-supply of the services.
8. BUYERS PROPERTY
Any property of the Buyer supplied to the Seller (e.g. Data Masters) for the purposes of manufacturing, will be held by the Seller, and only returned to the Buyer on written request. Every care will be taken to secure the best results where materials are supplied by the Buyer but no responsibility will be accepted for imperfect work caused by any defects or the unsuitability of materials so supplied by the Buyer.
9. FORCE MAJEURE
The Seller shall not be liable to the Buyer or deemed to be in breach of contract by reason of any delay in performing or failing to perform any of the Seller’s obligations in relation to the goods if the delay or failure was due to any cause beyond the Seller’s control. Without prejudice to the generality of the foregoing any act of God, war, strikes, flood, lockouts, fire, tempest and inability of the Seller to procure materials or articles required for the performance of the contract which may prevent the fulfilment thereof shall be regarded as causes beyond the Seller’s reasonable control. In the event of any failure or delay to perform any contract as a result of the said causes such contracts, at the Seller discretion, may be varied or cancelled by the Seller or delivery may be wholly or partly suspended and time for delivery may be extended by the Seller without the Seller being liable to the Buyer or being deemed to be in breach of contract.
10. PROPERTY IN GOODS
(a) Risk of damage to or loss of the Goods shall pass to the Buyer:
(I) In the case of Goods to be delivered at the Seller’s premises at the time when the Seller notifies the Buyer that the goods are available for collection; or
(II) In the case of Goods to be delivered otherwise than at the Seller’s premises, at the time of delivery.
(b) Notwithstanding delivery and the passing of risk in the Goods, or any other provisions of these Conditions, the property in the Goods or any part of them shall not pass to the Buyer until the Seller has received in cash or cleared funds payment the full price of the Goods and all other goods agreed to be sold by the Seller to the Buyer for which payment is then due.
(c) Until such time as the property in the Goods passes to the Buyer, the Buyer shall hold the Goods as the Seller’s fiduciary agent and bailee. Until that time the Buyer shall be entitled to resell or use the Goods in the ordinary course of its business, but shall account to the Seller for the proceeds of sale or otherwise of the Goods, whether tangible or intangible, including insurance proceeds.
(d) Until such time as the property in the goods passes to the Buyer (and provided the Goods are still in existence and have not been resold), the Seller shall be entitled at any time to require the Buyer to deliver up the Goods to the Seller and, if the Buyer fails to do so forthwith, to enter upon any premises of the Buyer or any third party where the Goods are stored and repossess the Goods.
(e) The Buyer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Goods which remain the property of the Seller, but if the Buyer does so all monies owing by the Buyer to the Seller shall (without prejudice to any other right or remedy of the Seller) forthwith become due and payable.
11. LIMITS OF CONTRACT
Quotations include only such goods and work as are specified therein. Each order shall be deemed to be a separate contract to which these terms and conditions shall apply (and no liability can be accepted by the Seller for the working in combination of goods).
The Seller is not responsible for checking that links in a data program supplied by the Buyer, will successfully work in computers either (PC or MAC). When MAC files are part of the data format, this must be made clear on the Buyer’s purchase order. The Seller is not responsible for any music running order when an approved disc is supplied for manufacturing.
a) Artwork Design – All jobs must conform to Disc Makers’ (applicable to CD/DVD/USB drives and packaging) graphics specification and template layout.
b) CD / DVD Discs and packaging – Any correction work that is authorised by the Buyer will be charged at £25 + vat per hour
c) USB Drives and packaging – All correction work is completed free of charge
d) PDF proofs – Production will only start after written approval is given by the Buyer. This confirmation can only be accepted as by e-mail or letter (verbal confirmation is not accepted)
e) The buyer will indemnify the Seller against all damages, penalties, costs and expenses to which the Seller
may become liable as a result of work done in accordance with the Buyers specification which involves the
infringement of any letters, patents or registered design. In the event a third party makes a claim against the
Seller that any work done in accordance with the Buyer’s specification infringes the third party’s intellectual
property rights, the Buyer will be liable to the Seller for any reasonable loss, liability, damages or costs suffered by the Seller but only if the Seller:
• notifies the Buyer’s Company Secretary promptly in writing not later than 30 days after Seller receives
notice of the claim, or sooner if required by applicable law;
• gives the Buyer sole control of the defence and any settlement negotiations; and
• gives the Buyer all the necessary information, authority and assistance the Buyer needs to defend or settle the claim.
• The Seller gives no warranty or representation that the Goods do not infringe any letters patents trademarks, registered designs or other industrial rights.
• Before any CD/DVD replication/duplication or USB data duplication can commence the Buyer must complete the Disc Makers’ “Customer Copyright Certification & / or Licensing Rights & Indemnification” form.
• This form does not need to be completed if a MCPS document granting the rights to manufacture is supplied to Disc Makers before manufacturing commences.
• Replicated CD/DVDs – The default text for the specification ring on a replicated CD or DVD will read “Disc Makers” This text will be printed on all CD & DVD product unless otherwise instructed by the Buyer on the Disc Makers completed Purchase Order.
The buyer will indemnify the Seller against all damages, penalties, costs and expenses to which the Seller may become liable as a result of work done in accordance with the Buyers specification which involves the infringement of any letters patents or registered design on the data disc. In the event a third party makes a claim against the Seller that any work done in accordance with the Buyer’s specification infringes the third party’s intellectual property rights, Buyer will be liable to Seller for any reasonable loss, liability, damages or costs suffered by Seller but only if Seller:
1. notifies the Buyer’s Company Secretary promptly in writing not later than 30 days after Seller receives
notice of the claim, or sooner if required by applicable law; and
2. gives Buyer sole control of the defence and any settlement negotiations; and
3. gives the Buyer all necessary information, authority and assistance required to defend or settle the
No concession or indulgences granted to the Buyer shall prejudice future exercise of the Seller’s full right hereunder.
Alterations to any orders accepted by the Seller cannot be accepted without the Seller’s consent in writing and any additional costs involved will be chargeable to the Buyer.
The contract of which the Conditions form part is personal to the Buyer who shall not assign the benefit thereof without the Seller’s written consent save within the Buyer’s group of Companies.
17. DATA PROTECTION ACT 1998 (Applicable to Sole Traders and Partnerships only)
This clause is only applicable to 30 day Credit Accounts given to sole traders and partnerships (other than limited Partnerships)
1. We may transfer information about you to our financiers who:
a. May use ,analyse and access information about you, including the nature of your transactions, and exchange such information with other members of their group of companies and others for credit or financial assessment, market research, statistical analysis, insurance claim, underwriting and training purposes and in making payments and servicing their agreement with us;
b. From time to time, may make searches of your record at credit reference agencies where your record with such agencies may include searches made and information given by other businesses; details of their searches will be kept by such agencies but will not be seen by other organisations that may make searches;
c. May give information about you and your indebtedness to the following
i. Our or their insurers for underwriting and claims purposes;
ii. And guarantor or indemnifier of your or our obligations to enable them to assess such obligations;
iii. Their bankers or any advisers acting on their behalf;
iv. Any business to whom your indebtedness or our arrangements with our financiers may be transferred to facilitate such transfer;
d. In the event that they transfer all or any of their rights and obligations under their agreement with us to a third party may transfer information about you to enable the third party to enforce their rights or comply with the obligations.
18. LEGAL CONSTRUCTION
Any contract entered into between the Seller and the Buyer shall in all respects be construed and operate as an English Contract subject to the Laws of England and Wales.