Frequently Asked Questions

Branded USB sticks start from 10. Larger capacities (64GB and 128GB, and 32GB on some styles) start from 25. Gift boxes and USB and gift box sets can be ordered from just 1, with 64GB and 128GB sets from 25. Each product page shows its exact minimums.

Use the designer on each product page to upload your logo and place it where you want it. When you order, we check your artwork and send you a proof before anything is made. If your logo needs any work to print or engrave well, we will tell you.

Yes. We email a free digital proof for every order, and nothing is made until you approve it in writing. Reasonable changes to the proof are included. Please check the spelling, logo, colours, position, product, capacity and quantity carefully before you approve.

Laser engraving gives a subtle, permanent finish and suits wooden, crystal and leather-look products. Spot colour and full colour printing show your logo in its own colours. Each product page lists the branding options available for that style.

Yes. Log in to My Account and use Buy Again on any past order. We keep your logo and approved proof for up to 5 years after your last order, so repeat orders match exactly.

No. The sticks arrive empty, ready for you to load your clients’ photos and films yourself. Please do not send us your clients’ files.

It depends on how many photos you deliver and at what size, and whether you include video. Our guide How to deliver wedding photos to clients explains which capacity suits which shoot, with real file sizes.

Yes. All our USB sticks are USB 3.0, and they also work in older USB 2.0 ports at USB 2.0 speed.

Yes. They use a standard USB-A connector, which works with Mac and Windows computers. Newer laptops with only USB-C ports need a small USB-C adapter, which many of your clients will already have.

Small boxes hold a single USB stick. Photo print boxes hold a USB stick together with your 6×4 inch prints. You can see every style, with sizes, in our gift boxes and ready-made USB and gift box sets.

Most orders arrive within 5 working days of you approving your proof. Orders of 50 or more, and 64GB and 128GB sticks, take 10 to 12 working days. If you need your order by a particular date, tell us before you approve the proof.

UK delivery is free. We also deliver worldwide, and the delivery charge for other countries is shown at checkout. Outside the UK, the recipient pays any import duties and taxes.

No. Prices on the website exclude VAT, which is added at checkout before you pay.

By debit or credit card, Apple Pay, Google Pay or PayPal at checkout. Your card details are handled by our payment providers and never reach our systems.

10 years from delivery, covering failure of the memory and working parts in normal use. If a stick fails, we replace it. Please always keep your own backups of your clients’ photos.

Email [email protected] or call 0800 130 3366 within 3 working days for damage, or 5 working days for shortages or incorrect items, with your order number and photos. We will reprint, replace or refund the affected items.

Branded and personalised items are made just for you, so they cannot be returned if you change your mind. Plain, unbranded items can be returned unused within 14 days of delivery. See our Returns Policy for details.