Returns, Faults and Warranty

Returns Policy

Everything we make is checked against the proof you approved. If something is not right, we will put it right. This page explains how returns, faults and our warranty work. The full rules are in our Terms and Conditions.

Last reviewed: 31 October 2026

Faults Always Put Right
Free Visual Proof Before Production
10-Year Warranty on USB Sticks

At a Glance: The Short Version

A quick summary of how returns, faults and our warranty work.

Damaged, short or incorrect orders are reprinted, replaced or refunded, and we cover any return cost.
Tell us within 3 working days for damage, or 5 working days for shortages or incorrect items, with photos.
Branded and personalised items are made for you, so they cannot be returned for change of mind.
Plain, unbranded items can be returned unused within 14 days of delivery.
USB sticks come with a 10-year warranty from delivery.

The full rules are in our Terms and Conditions.

Faulty, damaged or incorrect items

If your order arrives damaged, short or not as approved, we will reprint or replace the affected items, or refund them, and we cover the cost of any return.

Visible damage or missing parcels: please tell us within 3 working days of delivery.
Shortages or incorrect items: please tell us within 5 working days of delivery.
Email [email protected] or call 0800 130 3366 with your order number, photographs and the quantities affected.
Please keep the items and packaging as they arrived until we have looked into it.

Branded and personalised items

Items printed, engraved or personalised with your logo or design are made just for you and cannot be resold, so they cannot be returned if you change your mind. That is why we send a free visual proof and only start production once you approve it. Please check every proof carefully before approving it.

Plain, unbranded items

Plain items that have not been branded or personalised can be returned within 14 days of delivery if you change your mind.

Email us within 14 days of delivery to tell us, then send the items back within 14 days of telling us.
Items must be unused and in their original condition and packaging.
You pay the cost of sending them back, unless they are faulty or incorrect.
We refund the items and the standard delivery charge you paid for them within 14 days of receiving them, to your original payment method.

10-year warranty on USB sticks

All our USB sticks come with a 10-year warranty from delivery, covering failure of the memory and working parts in normal use. If a stick fails, contact us with your order number and a description of the fault, and we will replace it. A replacement carries the rest of the original warranty.

The warranty does not cover accidental damage, misuse, liquid damage, normal wear (including wear to the branding from use) or the data stored on the stick. Please always keep your own backups of your photos and films.